Refund policy
Return and Refund Policy
We want every Rosita’s Design Adventures order to arrive exactly as expected. Please review the policy below before placing your order.
Standard Hardcover and Paperback Editions
Standard Hardcover and Paperback editions may be returned within 15 days of delivery.
To qualify for a return, the book must be unused, undamaged, and in the same condition in which it was received. Proof of purchase is required.
To request a return, please contact us at shop@rositasdesignadventures.com before sending the item back. Returns sent without prior authorization may not be accepted.
Customers are responsible for all return shipping costs for approved returns involving buyer preference, duplicate purchases, or other non-defective merchandise. Rosita’s Design Adventures will provide or reimburse reasonable return shipping only when the item received is damaged, defective, or incorrect due to an error on our part.
Dedicated Hardcover Editions
Dedicated Hardcover editions are personalized specifically for the recipient and are final sale. They cannot be returned, exchanged, or refunded because of spelling, wording, or other information entered by the customer at checkout.
Please carefully review all names, dedication wording, and spelling before submitting the order. The dedication will be written exactly as provided.
If we make an error while preparing the dedication, or if the book arrives damaged, please contact us so we can make it right.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your book is damaged, defective, or incorrect, contact us at shop@rositasdesignadventures.com within 7 days of delivery. Please include:
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Your order number
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A description of the issue
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Clear photographs of the book and its packaging
After reviewing the information, we will determine whether a replacement or refund is appropriate.
Cancellations and Order Changes
Please contact us immediately if you need to cancel or change an order.
Cancellation or modification requests are not guaranteed and cannot be accommodated once an order has entered preparation, personalization, or fulfillment.
Dedicated Hardcover orders cannot be changed or canceled once personalization has begun.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.
Shipping charges are nonrefundable unless the return results from an error by Rosita’s Design Adventures or an item arriving damaged or defective.
Complimentary Items and Digital Downloads
Complimentary bookmarks, promotional tote bags, and downloadable coloring pages are not eligible for return, exchange, or cash value.
Promotional items are available only while supplies last and may not be replaced unless they arrive damaged.
Contact Us
Questions about returns or refunds may be sent to: